New Articles

  1. Surplus

    Created On: 08/03/2023 in Escrow Statement FAQs
    What is an escrow surplus?  All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...

  2. Shortage

    Created On: 08/02/2023 in Escrow Statement FAQs
    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...

  3. Escrow Basics

    Created On: 08/02/2023 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

  4. Get Support

    Created On: 09/11/2024 in Contact Us
    We’re just a call or click away! Any time you have questions or need help with your mortgage, we’re here to support you! Here are a few ways to reach us:  Are you having trouble making payments? As your mortgage partner, we are here to hel...

  5. Escrow, Tax & Insurance

    Created On: 09/11/2024

  6. Homeowner's/Hazard Insurance

    Created On: 09/11/2024 in Escrow, Tax & Insurance
    I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform us of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...

  7. Property Taxes

    Created On: 09/11/2024 in Escrow, Tax & Insurance
    I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...

  8. Escrow Waiver

    Created On: 09/11/2024 in Escrow, Tax & Insurance
    Can I remove my escrow account?  Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio.  If the loan qualifies, tax payments and homeow...

  9. Claims

    Created On: 09/11/2024 in Escrow, Tax & Insurance
    What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Call us at  833.253.1133 , and w e'll let you know what information is required to d...

  10. Newly Closed Loans

    Created On: 09/11/2024