Updated Articles

  1. Go Paperless *NEW Options!*

    Last Updated: 09/17/2025

  2. How to Enroll

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to  Escrow statements plus other routine servicing communications,  check the Email box and...

  3. Accessing Statements Online

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...

  4. E-Delivery Options

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    Electronic delivery is available for the following communications:  Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions.  Year-end statements Depending on your loan/accoun...

  5. Escrow Statement FAQs

    Last Updated: 04/11/2025

  6. We're Here to Support You

    Last Updated: 11/07/2024 in Financial Hardship
    Contact our Homeowner Assistance Team Phone:   855.704.3847 Online:  Log in to send us a secured message or  email us Hours of Operation:  Monday - Friday from 6 a.m. to 6 p.m. MT and Saturday from 8 a.m. to noon MT. We understand  that ...

  7. Financial Hardship

    Last Updated: 11/07/2024

  8. Video: Understanding Your Escrow Statement

    Last Updated: 11/07/2024 in Escrow Statement FAQs
    Questions About Your Escrow Statement? If you have questions about an Escrow Account Disclosure Statement you have received from us, click  here  for a variety of resources designed to help you understand the statement, changes in your escrow...

  9. Year-End Statements

    Last Updated: 11/07/2024

  10. Online Access

    Last Updated: 11/04/2024