Updated Articles

  1. We're Here to Support You

    Last Updated: 11/07/2024 in Financial Hardship
    Contact our Homeowner Assistance Team Phone:   855.704.3847 Online:  Log in to send us a secured message or  email us Hours of Operation:  Monday - Friday from 6 a.m. to 6 p.m. MT and Saturday from 8 a.m. to noon MT. We understand  that ...

  2. Financial Hardship

    Last Updated: 11/07/2024

  3. Escrow Statement FAQs

    Last Updated: 11/07/2024

  4. Video: Understanding Your Escrow Statement

    Last Updated: 11/07/2024 in Escrow Statement FAQs
    Questions About Your Escrow Statement? If you have questions about an Escrow Account Disclosure Statement you have received from us, click  here  for a variety of resources designed to help you understand the statement, changes in your escrow...

  5. Year-End Statements

    Last Updated: 11/07/2024

  6. Online Access

    Last Updated: 11/04/2024

  7. How to Register

    Last Updated: 11/04/2024 in Online Access
    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOG IN above or in the sidebar.  Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields ...

  8. Login or Register

    Last Updated: 11/04/2024 in Online Access

  9. Escrow Basics

    Last Updated: 09/24/2024 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

  10. Shortage

    Last Updated: 09/24/2024 in Escrow Statement FAQs
    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...